Deliveries

YES, WE ARE STILL OPEN AND SHIPPING AS NORMAL.

*FREE SHIPPING in Australia for orders over $75.00

ORDERS OVER $75.00 – Free shipping by standard Australia Post

ORDERS OVER $110.00 – Free shipping by Australia Post Express

Free shippining applies to one delivery address only.

COVID-19 UPDATE – Please note that Australia Post is experiencing high demand at the moment and delivery times may be delayed 3-5 business days from their usual delivery estimates. The Express Post parcel service is being given delivery priority. We cannot guarantee exact delivery times.

VICTORIA DESTINED PARCELS
With the massive demand and workforce capacity constraints, Australia Post foresees an additional 5+ day delay for standard deliveries in Victoria. Express Post service is being given priority but delays are still expected from their usual delivery timeframe. This is both within and into Victoria. This means deliveries destined for Victoria may be held in NSW to allow Victoria to work through the present demand.

Forever In My Heart uses Australia Post for delivery anywhere in Australia.  Shipping costs are calculated automatically on the weight of the items purchased with a minimum charge of $8.30. Additional charges for Express Post will be shown during the checkout process.  Registered Post or other premium postal services may be requested, please contact Forever In My Heart for pricing.  We aim to dispatch in-stock goods within 1 working day of receipt of payment. Deliveries are made during business hours Monday to Friday (excluding public holidays). We can try and accommodate requests for delivery on specific dates, however, we can’t make any guarantees as any delays with delivery are out of our control.

Please Note:  We use AusPost and base our delivery expectations from their guidelines. Once an item is sent, we rely solely on their service to get your order to you or the recipient in the estimated time frame. The delivery side is completely out of our hands and we cannot be held responsible if there is a hold up with delivery. Australia Post offers an excellent service which is why we have chosen to trust them with your special items.  

Once the order has been posted you will receive an email updating your order status to completed which will include Australia Post Tracking information for your reference.