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Delivery Information

COVID-19 DELIVERY UPDATE

Due to workplace restrictions, reduced flights between our States, and extremely high

parcel volumes, customers may experience delivery delays. Australia Post is working hard

to ensure parcels are delivered in the quickest possible time.

FREE SHIPPING in Australia for orders over $80.00*

  • Free shipping by standard Australia Post to one delivery address.

Forever In My Heart uses Australia Post for delivery anywhere in Australia.  Shipping costs are calculated automatically on the weight of the items purchased with a minimum charge of $9.15. Additional charges for Express Post will be shown during the checkout process.   We aim to dispatch in-stock goods within 1 working day of receipt of payment. Deliveries are made during business hours Monday to Friday (excluding public holidays). We can try and accommodate requests for delivery on specific dates, however, we can’t make any guarantees as any delays with delivery are out of our control.

Please Note:  We use AusPost and base our delivery expectations from their guidelines. Once an item is sent, we rely solely on their service to get your order to you or the recipient in the estimated time frame. The delivery side is completely out of our hands and we cannot be held responsible if there is a hold up with delivery. Australia Post offers an excellent service which is why we have chosen to trust them with your special items.  

Once the order has been posted you will receive an email updating your order status to completed which will include Australia Post Tracking information and link for your reference.

COVID-19 Delivery Update

 

YES, WE ARE STILL OPEN AND SENDING PARCELS AS NORMAL

With this current COVID-19 outbreak across all States, Australia Post and freight companies are experiencing high shipping demand. Australia Post, our delivery partner, is working hard to try and ensure your gifts are delivered as quickly as possible but delivery times may be delayed from their usual delivery estimates.

Please note this also applies to parcels sent by Express Post.

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