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Delivery Information

LIMITED TIME ONLY – FREE SHIPPING UPGRADE TO EXPRESS POST for all orders over $95*.

FREE SHIPPING in Australia for orders over $95.00*

  • Free shipping by Australia Post Express Post to one delivery address.

Forever in My Heart is a family-owned business located on the beautiful Central Coast, NSW. We use Australia Post and Sendle for delivery anywhere in Australia.  Shipping costs are calculated automatically on the weight of the items purchased with a minimum charge of $8.25. Additional charges for Express Post will be shown during the checkout process.   We aim to dispatch in-stock goods within 1 working day of receipt of payment. Deliveries are made during business hours Monday to Friday (excluding public holidays). We can try and accommodate requests for delivery on specific dates, however, we can’t make any guarantees as any delays with delivery are out of our control.

Please Note:  We use Australia Post and Sendle and base our delivery expectations on their guidelines. Once an item is sent, we rely solely on their service to get your order to you or the recipient in the estimated time frame. The delivery side is completely out of our hands and we cannot be held responsible if there is a hold up with delivery. Australia Post and Sendle both offer an excellent service which is why we have chosen to trust them with your special items.  

Once the order has been posted you will receive an email updating your order status to completed which will include tracking information and a link for your reference.

Estimated Shipping Times:

Express Post – 1 – 4 business days

Standard Post and Free Shipping – 4 to 8 business days

Sendle – 3 to 11 business days

FREQUENTLY ASKED QUESTIONS

When are deliveries made?

Deliveries occur during business hours Monday – Friday (except in peak periods when Saturday delivery may be available). We are not able to provide delivery on specific dates but can try and accommodate requests.

Orders placed on a weekend will be processed on the next business day.

Does the recipient need to be home?

No. Delivery drivers have the authority to leave. If they deem the premises suitable to leave the parcel they will place it in a safe and secure area. If not, they will leave a card and take it to the nearest Australia Post or Sendle drop-off point.

Can I track my order online?

Yes. Once your order has been completed you will receive an email from us which will include the tracking number and link.

Do you deliver to hospitals?

Unfortunately at this time, we are unable to deliver to a hospital.

What happens if I supply the wrong address details?

Please contact us as soon as possible once you have realised the error. If the parcel has not been shipped we can alter the details on the order. If you provide the wrong delivery address and the gift has been dispatched we can try and contact the courier but Forever In My Heart takes no responsibility for incorrect delivery details.

Can you deliver to a PO Box?

Yes. Choose an Australia Post shipping method for this type of delivery. Sendle does not deliver to PO boxes. If you have chosen Free Shipping it will be sent by Australia Post.

Is the invoice sent with the order?

No. All receipts are sent to the email address provided with the order details.

Big News To Share

We have expanded our range.

Forever In My Heart 

products plus more are now on our new website 

www.sendinghugs.com.au.

CLICK HERE TO SHOP AT SENDING HUGS

or

CLOSE WINDOW TO CONTINUE SHOPPING WITH FOREVER IN MY HEART

 

 

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